Patients urged to register for GP online services

A new call is going out for people to register for GP online services after a survey revealed patients are not taking full advantage of the service.

An NHS patient satisfaction survey showed 45% of patients registered at practices in East Leicestershire and Rutland are aware they can book GP appointments online, but only 11% have recently used the service.

Nevertheless, more people are using GP online services in East Leicestershire and Rutland than the national average. Nationally, 9% of patients have booked an appointment using online services in the last six months.

The call for more patients to register for GP online services is particularly pertinent because one-third of patients (34%) who completed the survey said it was not easy to get through to their practice on the phone.

Dr Andy Ker, Clinical Vice-Chair of East Leicestershire and Rutland Clinical Commissioning Group said: “We’re really pleased that more patients are becoming aware that they can book appointments online. We know it’s not always convenient to ring up your GP practice during the day, but using online services gives that flexibility to book an appointment whenever is convenient for you.

“I’d urge everyone to enquire about online services and register at your practice reception.”

All 31 practices in East Leicestershire and Rutland offer GP online services. Online services can be used to book appointments, order repeat prescriptions and view GP records.

Patients can access online services by enquiring at their practice reception. Two forms of ID will be required to register.

3,700 patients completed the survey in East Leicestershire and Rutland. Participants were sent a postal questionnaire, with the option of completing the survey online or via telephone.