Urgent care services from April 2019

Patients in East Leicestershire and Rutland will benefit from changes to evening and weekend urgent care services from 1 April 2019. The changes come after engagement with patients and stakeholders across East Leicestershire and Rutland.

The changes include the introduction of a new urgent care centre in the Blaby District and extended opening hours and access options for urgent care services in Lutterworth. In Melton, Rutland and Harborough, opening hours at urgent care services are changing to remove the overlap in opening times with GP practices. The changes take effect from 1 April 2019.

Urgent care services, which offer appointments with a GP or Nurse, can be accessed by patients if they need urgent medical attention for conditions which are not life-threatening.

Tim Sacks, Chief Operating Officer, at ELR CCG said: “Local people have told us that having services close to home is important to them. They’ve also told us that services need to be simpler so its clearer where they need to go when they have an urgent care need. We’ve listened and are changing the opening hours of some of our urgent care centres so that they are open when local GP practices close, making it simpler for people to know which service to go to when.

“We are also opening a new urgent care centre in Enderby, bringing care closer to home for those in the Blaby District. Services in Lutterworth are being extended so they will be open for longer and people can also walk-in for treatment.

“We believe the changes will help to improve access to urgent care services for all of our patients, but should also ease the pressure on our accident and emergency departments.

“The new service opening hours will no longer overlap which also means we are able to spend public money more efficiently whilst making it easier for people to know where to go for urgent care.”

The changes were approved and announced by the CCG in September 2018 following conversations with the public and a survey last summer. Further conversations took place with the public in November 2018, where local people’s views used to help determine the site of the new service in Blaby District.

The new services across East Leicestershire and Rutland will be provided by DHU Health Care and the East Leicestershire and Rutland GP Federation following a procurement process.

The Managing Director of DHU Urgent Care Leicester, Leicestershire and Rutland, Simon Harris said: “We are proud to be the delivery partners to operate and manage the out of hours services across East Leicestershire and Rutland. We’re looking forward to offering patients the benefits of our experience running urgent care services which are joined up with NHS111 to give people access to a range of out of hours care that meets their needs.”

The new opening hours are listed in the table below.

Find out more about how the changes were developed.


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