As part of our updated Listening and Engagement Strategy, we look to deliver the concept of Active Listening by establishing a series of Listening and Engagement Active Partnerships (LEAPs).
Each LEAP partnership will be specifically defined and documented in terms of:
- its purpose;
- its participants;
- the outcomes it seeks to deliver;
- the methods and timescale by which it will deliver; and
- the roles of each participating partner in its success.
The outputs from each LEAP will be incorporated into ELR CCG MOOD and integrated with other listening and engagement insights.
Some LEAP partnerships will build on what we know we have done hitherto, for example:
- our provider Quality Visits – both timetabled and ad hoc as required;
- our GP Practices’ mechanisms for hearing and engaging the patient voice, including Patient Participation Groups, and Patient Reference Groups;
- our own Patient and Public Engagement Group, comprising attendees from local voluntary sector organisations, PPG/PRG Chairs and local Healthwatch;
- our forums for engaging with particular groups of GPs and their staff working on the ground, such as our Locality Meetings, Practice Nurses Forum and Practice Managers Forum; and
- our existing relationships with local statutory bodies and elected representatives, for example through Health and Well-being Boards and Health Overview and Scrutiny Committees.
We will build on these foundations through new Listening and Engaging Active Partnerships, in particular:
- a review and refresh of our public membership scheme – recently brought in-house;
- strengthening and deepening our ties and planned activities with local Healthwatch and the voluntary sector – including Voluntary Action Leicestershire and Voluntary Action Rutland;
- strengthening our drive to engage seldom heard groups and ensuring that their voice is heard and acted upon; and
- reaching out beyond our immediate and familiar networks in health and social care to embrace and engage with organisations and individuals involved in complementary networks and interests -for example in environmental, sporting, cultural and educational