Patient Stories and ELR CCG TV
Patient stories have become an integral part of our public Governing Body meetings. We use patient stories to drive changes and influence commissioning decisions through clinical discussions in these meetings. We have been able to demonstrate meaningful changes arising out of the use of patient stories at Governing Body meetings. Our Patient Stories allow real patients to tell us their real-life experiences in their own words.
Some highlights include:
- Improvements to managing the risk of clostridium difficle infection;
- Input into the acute mental health pathway redesign;
- Focus on complex children’s care system;
- the impact of fragmentation of pathways for patients who live on borders; and
- continuing challenges around the cancer diagnosis/ treatment pathway.
A large part of the power of Patient Stories derives from them being the authentic voice of real people captured on video talking about real life experiences and real examples in their own terms and their own language.
As part of our updated Listening and Engagement Strategy we will significantly expand our capacity for capturing real voices through video and film. This will be done through a new service we are introducing called ELR CCG TV.
ELR CCG TV contains video news items from the CCG plus background films introducing our people and explaining what we do. It is always available, any time of the day or night. And it is always free – to watch, download or subscribe.
Material can be watched online at http://nhselrccg. podbean.com or via iTunes podcast (ELR CCG TV).
It can downloaded or delivered by subscription to PCs, Macs, laptops, and Apple and Android mobile devices.
We intend to produce regular podcasts on items of interest plus material produced by our stakeholders and broadcast by us.
Crucially, when we work with stakeholders to produce material giving their own views and those of their members, ultimate editorial control will remain with the stakeholder. not ourselves. In this way, we can ensure the patient and stakeholder voice remains vibrant and genuine.