If you have an illness or injury that won’t go away that isn’t life threatening, contact your GP surgery first if possible to make an appointment.
They provide a range of services by appointment and when absolutely essential can make home visits. Core opening hours are Mon-Fri 8am – 6:30pm, however many GPs now offer extended opening hours including at evenings and weekends. Please contact your practice for details. Click here to find your local practice, or download a comprehensive List of GP surgeries.
East Leicestershire and Rutland has 34 practices serving patients in the three locality areas of Melton, Rutland, Market Harborough; Blaby District and Lutterworth; Oadby and Wigston.
To find your nearest GP service, go to NHS Choices www.nhs.uk or call NHS 111.
GP Out of Hours Service
If you need medical advice outside of your GP surgery’s opening hours call NHS 111. This service replaces the old Out of Hours phone number and will help you to access the correct local urgent health care service. Calls are free from landlines and mobile phones – just dial 111.
To help reduce medicines waste, we are asking patients, their families and carers to order repeat medications from their GP practice rather than the pharmacy. This can be through online ordering, in person, over the phone or by post. There is also an app available for both iPhones and Android phones.
For patients at GP surgeries using SystmOne the app is called SystmOnline (http://www.tpp-uk.com/products/systmonline), and for EMIS Web it is called Patient Access (https://patient.emisaccess.co.uk/). GP practices will be able to advise patients which app they need to download to access their online services.
Ordering repeat prescriptions through the GP practice reduces the chance of items being ordered that are no longer required or in larger quantities than are actually used. Unused medicines cannot be recycled or reused even if patients return them to the pharmacists.
The CCG is also urging people to only order the quantity of medicines they need and to check their medicines bag is correct before you leave the pharmacy as any medicines returned after that cannot be reused or recycled.
If patients have nominated a pharmacy to dispense medicines, GP practices will still send the prescriptions to them and there should be no change to the GP practice’s timescales for fulfilling repeat prescriptions.
We hope that you will support these changes and help us reduce medicines waste across East Leicestershire and Rutland. If you have any questions relating to these changes, please call 0116 295 3405 and ask to speak to the medicines management team.
The emergency department and urgent care centres should not be used for repeat prescriptions.