Mental Health

Let’s Talk-Wellbeing

It’s normal to experience changes in your mood and behaviour at times of stress and emotional upset. Your physical health can also affect your mood and stress levels. But if these changes continue to affect you, then the Let’s Talk-Wellbeing service could help.

Let’s Talk-Wellbeing is a service that provides psychological assessment and treatment for what are known as mild to moderate common mental health problems, which 1 in 4 of us will suffer with at some stage in our lives.

This service is provided across Leicester, Leicestershire and Rutland. However, in Leicester City it’s known as ‘Open Mind’.

The service is run by specialised, skilled and accredited practitioners who are able to provide psychological therapies (talking therapies) for people experiencing common difficulties including:

  • Depression
  • Anxiety
  • Panic
  • Phobias
  • Obsessive compulsive disorder (OCD)
  • Trauma
  • Stress.

Therapies are based on guidelines from the National Institute for Health and Care Excellence (NICE). They include courses in Cognitive Behavioural Therapy (CBT), Counselling for Depression, Mindfulness Based CBT (MBCT) groups, Interpersonal Psychotherapy, Eye Movement Desensitisation Reprocessing (EMDR), Guided Self-Help Education and Group therapies.


A range of different approaches are used, including one-to-one appointments, group workshops, self-help books, leaflets, online and telephone support.

Treatment sessions are provided from a range of venues within the community, including GP surgeries and community centres.

Service opening hours

The service administration opening hours are as follows:

Leicestershire & Rutland: Monday to Friday 9am – 5pm (please note that some sessions can be provided outside of these hours)

Leicester City: Monday to Friday 8am – 5pm

For general advice and support on mental health and wellbeing visit or for telephone advice call 0800 5610073 from 9am – 12pm

Emergency Contact Information:
Let’s Talk Wellbeing is not an emergency service. If your mood deteriorates and you need urgent help please contact one of the following: Your GP in surgery hours, GP ‘out of hours’ service, 111 who can put you through to an out of hours doctor or help if necessary.

Telephone support from the Samaritans can be accessed 24/7 via 116 123 or online via In an extreme emergency call 999 for an ambulance or go to the nearest Emergency Department.

Accessing our service

This service is available to people aged 16 and over in Leicester City, Leicestershire County and Rutland.

You can contact the service directly to self-refer. Or, you can discuss with your GP who may arrange a referral.

This service is part of the national Improving Access to Psychological Therapies (IAPT) programme. For more information visit

How to refer

You may be eligible for help if you are aged 16 or over and registered with a GP practice in Leicester, Leicestershire or Rutland. You can contact your GP who may arrange a referral to Let’s Talk-Wellbeing. Alternatively, you can self-refer by one of the options below:

  • Follow the link and complete the online referral form
  • Call us on 0115 8760157
  • Download and print the self-referral form for the Leicestershire and Rutland Let’s Talk-Wellbeing Service and post to:

Let’s Talk–Wellbeing
Bank Court, Weldon Road
LE11 5RF

Please note that if you are suffering with ongoing suicidal feelings and attempts, self-harm or a major mental health conditions, a psychiatric referral must be sought instead via your GP. Also, where there is substance/alcohol abuse or problems with violence, other support services should be accessed. Anyone currently receiving psychiatric care must continue with their care programme and is unable to access this programme.

What will happen once I have been referred?

Once the service has received your referral you will be contacted with information about your first appointment.

The first appointment is generally completed on the phone, and your Let’s Talk-Wellbeing therapist will work with you to understand what the problem is and to agree the next steps. Together, you and your therapist will plan a programme of support and self-help activities that match your need.

Where can I find more information about this service?

You can view a range of information leaflets about the service here.